How We Measure
Our transportation team plans routes in advance whenever possible to prevent navigation distractions. Using our Fleetmatics system, transportation team members are assessed on their safe driving habits and rewarded for keeping our patients safe. Fleetmatics guarantees on-time arrival to the healthcare facility, and our team members complete the process by escorting patients to the waiting area of their destination.
Our Metrics include:
- Number of patients transported
- Total trips
- Patient wait time for
- Patient time in van
- On time delivery
- Department approving transportation
- Recovery appointments (same day cancellations)
- Patient quality scores
- Drivers must wear a clean uniform with a tucked-in shirt, ironed pants, etc.
- Drivers must have no visible tattoos, no facial piercings, and no earrings for male employees.
- Drivers must keep vans clean at all times.
- Drivers are expected to engage patients and display courtesy at all times.
- Drivers will assist patients in and out of the van.
- All drivers are drug tested and complete MVR.
Safety and Management Metrics
Mileage, Guest Experience, Driver Safety and Performance Ranking at a glance
Detailed Replay and Safety Alerts
What Can you Expect From Encore Service Group
Encore Service Group’s Non-Emergency Medical Transportation (NEMT) professionals are not simply taking patients from point A to point B. We are engaging with them along the way, providing any assistance they need, and working hard to create a lasting positive impression that shows our dedication to service, and more importantly, shows our medical partner’s commitment to providing their patients with every resource possible to help them get the care they need.
Why Choose Encore:
- Complete insulation from liability
- Concise and detailed information with each invoice
- Your own account manager
- Confirmed and timely delivery of your patient to and from their medical appointment
- Increase patient satisfaction
- Reduce readmission penalties
- Optimize transport workflow
- Save money on staffing
- Improved speed and efficiency of the patient discharge process